Refund policy

Last Updated: August 2026

At Pixxel Pop, we want you to love what you ordered. Here’s how returns and exchanges work.

1. Return Window
Returns/exchanges must be requested within 3 days of delivery. Requests raised after this window will not be accepted.

2. Eligibility
Products must be unused, unwashed, undamaged, with original tags and packaging intact, and free of stains or odor. We reserve the right to reject returns that don’t meet these conditions.

3. Size Exchange
If you’ve ordered the wrong size for yourself, you’re eligible for one free size exchange within the 3-day window, subject to stock and size availability within Pixxel Pop’s existing size range. If the required size is out of stock, we’ll offer an alternate size, product, or refund, as applicable.

This clause does not apply to cases where Pixxel Pop has shipped an incorrect size — such cases are covered under Section 4 (Damaged, Defective, or Wrong Item).

4. Damaged, Defective, or Wrong Item
Received a damaged, defective, wrong, or missing item? Contact us within 48 hours of delivery. An unboxing video is strongly recommended and may be required to process these claims. We’ll arrange a replacement, exchange, or refund after verification.

5. Non-Returnable Items
Final Sale and clearance items, along with used/washed/altered products or those without original tags, are not eligible for return.

6. Refunds
Approved returns are refunded to the original payment method after inspection. COD orders may require bank/UPI details for refund processing. Processing time varies by payment provider.

7. Return Pickup
Return pickup availability depends on your delivery location and courier serviceability. In most cases, customers will be required to self-ship the returned product to our facility, as per instructions provided by Pixxel Pop.

If a reverse pickup is arranged by Pixxel Pop, a minimum pickup charge of ₹149 will need to be paid in advance by the customer before the pickup is scheduled. This amount is non-adjustable against the refund/exchange value.

In cases where the return is due to a damaged, defective, wrong, or missing item (as per Section 4), the ₹149 pickup charge will be reimbursed once the returned product has been received and verified by Pixxel Pop.

8. Fair Use Policy
We reserve the right to restrict returns/exchanges in cases of repeated returns, product misuse, or suspected fraud.

9. How to Request
Contact our support with your Order ID, registered mobile number, reason for return, and photos/videos of the product. Please wait for confirmation before shipping anything back.

10. Policy Updates
This policy may be updated periodically; the latest version will always be on our website.